RMLV Face to Face
Responsible Management of Licensed Venues (RMLV) is a mandatory course in Queensland which must be completed by the licensee or an applicant for an Ap…
Course Tag: Gaming
RMLV Online
Responsible Management of Licensed Venues (RMLV) is a mandatory course in Queensland which must be completed by the licensee or an applicant for an Ap…
Draw (New Application)
This course is suitable for staff who are tasked with setting up and running promotional draws for the venue. Included is information on how to set …
Managing eFloor
Suitable for gaming and cashier staff. Included is information on how to monitor a live gaming floor and troubleshoot issues quickly and effectively.
Pathways-Floor Operations
Suitable for gaming staff and includes information on the different features of the Pathway units, how to use attendant cards as well as how to troubl…
Kiosk-Floor Operations
This course is suitable for both member and gaming staff. Included is information on how to:
- Assist members at the kiosk
- Chan…
Suspect Payouts
This course is suitable for gaming staff, duty managers and managers. Included is information on how to identify and investigate transferring errors i…
TITO – Ticket in Ticket out
Suitable for managers and gaming staff, this course covers all areas relating to using Ticket In Ticket Out (TITO) in your venue. Included is informat…
eDraw
This course is suitable for staff who are tasked with running promotional draws for the venue. Included is information on how to run all of the differ…
ePay Cashier Operations
This course is suitable for cashiers. Included is information on how to open and balance a cashier shift, how to proc…
CLO Refresher Program
This Customer Liaison Officer Refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information reg…
RSG Refresher Course 2022-2023
This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date informa…
Armed Robbery Training
This training course aims to ensure that all workers and visitors to our business are safe and exposure to risk is minimised in the event…
RSG Online Training Course
Essential online course for anyone performing gambling tasks in a hospitality workplace. The online RSG course covers the national accredited unit …
Customer Liaison Officer
Gaming venues should have a Customer Liaison Officer (CLO) available during the approved gaming hours. The CLO needs to be trained in the exclusion…