Floor Operations

This course is suitable for staff who are tasked with setting up and  running promotional draws for the venue. Included is information on how to set up the different draws available, as well as, how to run draws and manage virtual entries. Looking for the original eDraw application? Please refer to the course called eDraw on this platform.

This course is suitable for staff who are tasked with running promotional draws for the venue. Included is information on how to run all of the different draws available as well as how to set up and run a Registered Members Draw.

This course is suitable for cashiers. Included is information on how to open and balance a cashier shift, how to process all daily transactions and basic troubleshooting. Other topics include:

• Daily Operations and Manual Payments
• Cheques
• Redemptions
• CRT troubleshooting

This course is suitable for both member and gaming staff. Included is information on how to:

• Assist members at the kiosk
• Change kiosk paper
• Reset a member's PIN
• Reprint kiosk vouchers

Suitable for gaming and cashier staff. Included is information on how to monitor a live gaming floor and troubleshoot issues quickly and effectively.

Suitable for gaming staff and includes information on the different features of the Pathway units, how to use attendant cards as well as how to troubleshoot possible issues.

This course is suitable for gaming staff, duty managers and managers. Included is information on how to identify and investigate transferring errors in card based gaming, run reports and review Axis Card liability.

Suitable for managers and gaming staff, this course covers all areas relating to using Ticket In Ticket Out (TITO) in your venue. Included is information on both gaming floor and cashier operations as well as how to reconcile TITO liability. Other topics include:

• Clearance reconciliation
• TITO reports
• Manually collecting a ticket