RSG Online Training Course


Essential online course for anyone performing gambling tasks in a hospitality workplace. The online RSG course covers the national accredited unit of competency SITHGAM001 Provide responsible gambling service that provides detailed information on all states and territories. The course is valid in QLD and WA.


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Course Details

The Provide responsible gambling services (RSG) course contains the unit of competency SITHGAM001 from the nationally endorsed Hospitality & Tourism Training Package (SIT).

This course describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Duration may take up to six hours to complete online depending on experience and previously acquired understanding. This program includes detailed learning content and comprehensive assessment.

You will be given access to your course for a period of 90 days (3 months) from your enrolment date, if you need an extension after this time to complete your course please call us on 1300 122 287 to arrange this



The online RSG course is divided up into three (3) sections, and to ensure knowledge retention for the learner there is an assessment after each section. There are a variety of different question types including multiple choice, drag and drop, sort, short answer, case studies and verbal assessment.

Zealifi will determine the support needs of our learners by asking our learner to complete a language, literacy, and numeracy support indicator, which is available upon request. This is completed prior to training and assessment to assess the learner’s suitability for their desired course and to identify if additional support may be required. Zealifi wants to ensure we can provide an inclusive and supportive learning environment.



The statement of attainment on successful completion of the course is accepted in Queensland and Western Australia. This will be emailed to you. If you wish to obtain a paper copy of your statement of attainment there will be an additional charge of $15.00.



You will need to access the following software and connections in order to experience the best online experience. Any device (PC, Laptop, Tablet, Smartphone).

  • Adobe Reader
  • Fast internet connection
  • Any current web browser (Chrome, Safari, Firefox, Edge, Opera etc.)
  • Speakers
  • Mobile phone or landline phone
  • Your Unique Student Identifier (USI)
  • Photo Identification


Learners have access to a range of online learning resources including the following:

  • Downloadable RSG Study Guide and Information Booklet (PDF) up to four hours of additional reading material
  • RSG Fact Sheets
  • Example of RSG House Policies
  • Reference Materials (State and Territory specific information)

We strongly encourage all learners to read our student handbook prior to purchasing your online RSG course, it can be found here. This details your rights as a learner, our terms and conditions, our refund policy, our complaints and appeals policy and process and your obligations as the learner.