Customer Liaison Officer

Gaming venues should have a Customer Liaison Officer (CLO) available during the approved gaming hours. The CLO needs to be trained in the exclusions process (self-exclusion and venue-initiated exclusion), providing gambling help services information, reporting to OLGR and knowledge of the code of practice.

Ian · 18/12/2019


Congratulations for being nominated by your venue to complete a (CLO) Customer Liaison Officer training course.

Under the Code of Practice, venues are to nominate a person to perform the role of a Customer Liaison Officer and to undertake three (3) key responsibilities. Namely, to:

  • provide appropriate information to assist patrons with gambling-related problems
  • support staff in providing assistance to those patrons
  • provide assistance to staff with gambling-related problems

We will look at these three responsibilities throughout the course.  Firstly, we should revisit the Code of Practice, signs of problem gambling and the odds of winning.

About Instructor


12 Courses

Not Enrolled

Course Includes

  • 3 Lessons
  • 32 Topics
  • 3 Quizzes
  • Course Certificate