Courses

  • 3 Lessons

    RSG Refresher Course 2022-2023

    This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information regarding responsible gambling practices for QLD hospitality workers.

  • 3 Lessons

    RSG Refresher Course 2023-2024

    This Responsible Service of Gaming refresher is aimed at those who need to update skills or refresh their knowledge. It provides up to date information regarding responsible gambling practices for QLD hospitality workers.

  • 5 Lessons

    Running eReports

    This course is suited to Gaming and Promotions managers. Included is information on how to locate and export reports based on gaming play, POS and promotions that have been awarded to patrons.
    • Member By Period - member gaming play and promotion
    • Promotion By Period - each promotion and which members have been awarded
    • Period Summary - gaming, points and pos reports.
    • Liability/Misc - gaming and promotion reports
    • Machine Reports - gaming reports
  • 9 Lessons

    Safe Food Handling

    Are you a food handler at your workplace or need to become one? We take food safety seriously and we have a substantial online course that will ensure you are knowledgeable and aware about the laws and food standards that would apply in your job.

  • 10 Lessons

    Safe Food Handling (Standard 3.2.2A)

    Are you a food handler at your hospitality workplace or need to become one? We take food safety seriously and we have a substantial online course that will ensure you are knowledgeable and aware about the laws and food standards including Standard 3.2.2A that would apply in your job.

  • 5 Lessons

    Suspect Payouts

    This course is suitable for gaming staff, duty managers and managers. Included is information on how to identify and investigate transferring errors in card based gaming, run reports and review Axis Card liability.
  • 6 Lessons

    TITO – Ticket in Ticket out

    Suitable for managers and gaming staff, this course covers all areas relating to using Ticket In Ticket Out (TITO) in your venue. Included is information on both gaming floor and cashier operations as well as how to reconcile TITO liability. Other topics include:
    • Clearance reconciliation
    • TITO reports
    • Manually collecting a ticket
  • 6 Lessons

    Unclaimed Processing

    This course is suitable for senior staff who monitor and maintain the Axis Card (Card IT) and TITO liability for the venue. Included is information on how to:
    • Process unclaimed monies
    • Run unclaimed reports
    • Ascertain the current TITO/CardIT Liability
    • View upcoming unclaimed
  • 3 Lessons

    Venue Advertising- Pathway & Kiosk

    This course is suitable for the staff who are responsible for maintaining advertising images within the venue. Included is information on how to:
    • Upload new content
    • Schedule and prioritise advertising
    • Troubleshoot possible issues
    • Successfully remove old advertising
  • 10 Lessons

    Workplace Bullying, Sexual Harassment and Vilification

    This essential course will inform you about the definitions of Workplace Bullying, Sexual Harassment and Vilification. Explores your responsibilities and obligations and assist all workplaces that they must provide and promote a safe and healthy workplace that ensures the right of all people to be treated with dignity and respect.